1. TOURISTIC PACKAGE
The touristic packages focus on travels and vacations "all included" resulting from the planned combination of at least 2 of the following elements, sold and offered at an ideal price, which lasts more than 24 hours, at least comprehensive of one night: a) transportation b) accommodation c) touristic services not concerning the transportation nor the accommodation, but included in the package offer.
2. LEGISLATIVE SOURCES
The purchase and sale of the touristic package which services concern both national and international territories, will follow the Travelling International agreement rule (CCV) signed in Brussel, the 23rd April,1970, since then applicable.
The reservations are to be effectuated directly at Azimut Tour Operator Srl until the availability's depletion. The acceptation will depend on the availability and it is always to be concluded with the relative signing of the contract only after the company's confirmation form sent also by telematic system.
Unless otherwise agreed between the parties, while booking, the client must pay the 30% of the total amount. The balance is due to the company within 30 days from the departure date. For reservations made during thirty days preceding the departure date, the entire amount is due to Azimut Tour Operator Srlduring the booking procedure. In case of lacking of payment within the specified time, Azimut Tour Operator Srl will have the right of resolution with consequent fine implementation for the specific case.
5. MODIFICATION OR CANCELLATION OF THE TOURIST PACKAGE BEFORE THE DEPARTURE
In case of the modification of the contract actuated by Azimut Tour Operator Srl, who needs to significantly change one or more essential elements of the contract, like the established price, Azimut Tour Operator Srlwill immediately communicate to its clients the changes. Therefore we consider significant the increase of at least the 10% of the amount. In case the client does not accept the increase of the price proposed, he/she will have the right to obtain the given advanced sum back and the company will offer him/her a sostitutive touristic package, according to the 2nd and 3rd clause, communicating his/her decision within the following 2 working days. Azimut Tour Operator Srl can cancel the contract in case the number of participants is not reached at least 20 days before the departure date.
6. ANNULMENT AND PENALTIES
The buyer who withdraws from the contract prior to departure outside of the
assumptions listed in the first paragraph shall be charged - regardless of the advanced
payment treated in the 4th clause- the cost of management practice,
quantified separately, and a penalty, calculated on the total amount of the
booked services to the following extent: : -10% of the total amount
within 30 working days before the service starting- 30% of the total amount
within 21 working days before the beginning of the services- 50% of the price
within 11 working days before the beginning of the services -80% of the price
within 3 working days before the beginning of the services - no refund after
this date (no show). Those penalties are always subject to possible
penalties conditions for the cancellation of the documents or the individual
services expressed by Azimut Tour Operator Srl in the proposal and/or offer stage and accepted by the client through the confirmation of the above documents and services.
7. AFTER DEPARTURE MODIFICATIONS
Azimut Tour Operator Srl, in case of missing services after the departure, except if due to the buyer, will propose alternative solutions, without surcharging over the customer and if the alternative services are of lower value compared to those stipulated, there will be a refund. If it is not possible any alternative solutionor Azimut Tour Operator Srl’s alternative solution is rejected by the client for serious and justified reasons, Azimut Tour Operator Srl will offer a free-charge transportation service, back to the departure location or to another agreed different location, in accordance with the availability of the transportation and the location and it will be refunded up to the amount of the total services offered until the moment of the anticipated return date.
8. PARTICIPANTS DUTIES
The participants must bring their passports or other international-valid documents, as well visas and transit visas and sanitary certifications, if required. They will also have to observe general prudency and diligence rules, be aware of the organization informative main focuses and pay attention to the administrative and legislative dispositions related to the tourist packages. The participants will be responsible of any-non-observance of the previous rules.
The consumer must provide the organizer with all documents, information and evidence in its possession relevant to the exercise of the right of subrogation of the latter against those responsible thirds of the loss and is responsible to the organizer of the prejudice caused to the right of subrogation. The costumer will also communicate in writing to the organizer at the time of booking, of any special personal requests that may be the subject of specific agreements on the travel arrangements, according to the actual realization.
9. HOTEL CLASSIFICATION
Azimut Tour Operator & DMC was founded by an experienced professional team coming from various Tourist Holding, specialized in the planning, booking and management of any travel operation related to groups in Italy, Europe and worldwide.
Via G. Leonardelli, 3 47891 Dogana (RSM)
firstname.lastname@example.org (Incoming Italy Dpt.)
email@example.com (Outgoing Europe Dpt.)
firstname.lastname@example.org (Product & Contract Dpt.)
email@example.com (Fit & Mice Dpt.)
firstname.lastname@example.org (Customer Service & Press Dpt.)
Mon - Fri 9.00 - 19.00